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NOC Engineer

Baghdad, Iraq

Join Our Professional Team

Odoo CMS - a big picture

 

Responsibilities

  • Manage and maintain the GigaNet Monitoring Systems (these report on the status and performance of GigaNet's network, ISP services, and facilities). 

  •  Fault handling and escalation (identifying and responding to faults on GigaNet's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). 

  •  Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup, and other customer network services). 

  • Server builds and installs, application upgrades, network equipment build, and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing. 

  • Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at GigaNet POPs). 

  • Facilities provisioning (installing racks, setting up power, installing ethernet, fiber and console cabling, remote power and KVM). 

  • Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. 

  • Development of knowledge and skills in network and system administration, particularly with regard to GigaNet's own architecture and platforms. 

  • Tier 3 Support for co-location, customer backup network, and ISP services. 

  • Participate in a 24x7 call-out rota if required. 

Must Have

  • A minimum of 12-18 months experience in a Technical Support or similar role

  • Cisco Certified Network Professional (CCNP) Routing and Switching 

  • Good communicator with a natural aptitude for dealing with people.

  • Good network diagnostic skills.

  • Basic Linux CLI skills.

  • Basic sysadmin skills.

  • Work well in a busy team, being quick to learn and able to deal with a wide range of issues.

  • Strong analytical skills and the ability to collate and interpret data from various sources. 

  • Ability to diagnose and troubleshoot basic technical issues

  • Familiarity with remote desktop applications and help desk software (eg. Team Viewer, Anydesk).

  • Familiarity with Monitoring systems (eg. PRTG, WhatsUp).

  • Excellent problem-solving and communication skills.

  • Ability to provide step-by-step technical help, both written and verbal.

    Nice To Have

    • CCIE


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What's great about the job?

  • Up to date monitoring system [PRTG]
  • Deal with a very professional Network administrator
  • Continues learning and training courses
  • CRM & ERP system for ticketing and call center system

Benefits

Healthcare, dental, vision, life insurance

(Coming Soon)

PTOs

Vacation, Sick, and paid leaves

Save on commute

Free Parking, Free transportation in partnership with Careem 

Discount Programs

Black gym discount, Zain Telecom free postpaid line, Careem promo codes. Free internet for your home

Prime Location

Al-Mansur - Amirat Street, Just against Al-Rahman Mosque.

 

Sponsored Events

achievement event, employee annual anniversary, Annual day event

 

Sport Activity

Play any sport with colleagues and the bill is covered

Eat & Drink

Free breakfast, Iraqi lunch with professional Iraqi chief