Support Engineer
Join our Professional team at Giganet and be part of a thriving work environment dedicated to innovation and growth. Our team is fueled by creative and a passion for a achieving outstanding results .
GigaNet is pleased to announce the following job opportunity , as we hiring a " Support Engineer "
Please review the job duties , responsibilities and requirements for more details :
Duties & Responsibilities :-
· Support the Network/Solution Architects by monitoring, supporting, configuring, implementing, testing, and documenting network management solutions in line with the Network .
· Customer’s Call Request Handling .
· Issuance of trouble tickets and SMS notifications regarding service-affecting faults to concerned personnel.
· Make Daily reports based on network status .
· Route Cause Report of different incidents.
· Follow up different types of work orders based on network modification .
Requirement:-
· Education:
1-Bachelor of Software Engineering Or Communication Engineer.
2-CCNA, Mikrotik MTCNA, Ability to configure & troubleshoot the following devices:Mimosa, Ubnt, Mikrotik & Cisco .
3-Skilled in using MS Office mainly Excel & Word .
· Experience:
6 months - 1year experience in ISP or telecom maintenance
Benefits
Healthcare insurance
PTOs
Vacation, Sick, and paid leaves
+ Work from home days credit
Save on commute
Free Parking
Discount Programs
Zain Telecom free postpaid line. Free internet for your home