Join Our Professional Team

  Technical Support Engineer

  About the job 

  GigaNet is looking for Technical Support Engineer in Baghdad is responsible for: - 

  · Support the Network/Solution Architects by monitoring, supporting, configuring, implementing, testing, and documenting network management solutions in line      with the Network  .

 ·  Customer’s Call Request Handling .

 ·   Issuance of trouble tickets and SMS notifications regarding service-affecting faults to concerned personnel.

 ·   Make Daily reports based on network status .

 · Route Cause Report of different incidents.

 ·  Follow up different types of work orders based on network modification .

 What Do You Need to Qualify?

   Education

•  Bachelor of Software Engineering Or Communication Engineer.

•   CCNA, Mikrotik MTCNA, Ability to configure & troubleshoot the following devices: Mimosa, Ubnt, Mikrotik & Cisco .  

•   Skilled in using MS Office mainly Excel & Word   

   Experience

6 months - 1year experience in ISP or telecom maintenance.

 

   Competencies:

   • Oral Communication

   • Written Communication

   • Technology Application

   • Team Work

   • Problem Solving and Creativity

   • Behavioral

    • Achievement Driven

   • Information seeking

   • Initiative