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OMC Engineer

Baghdad, Iraq

   Job Description

       Giga Net is actively recruiting to hire OMC Engineer in Baghdad is responsible for: -   

  • Monitor and maintain the network through network management systems.

  • Responsible for repeater to Agent service provisioning. 

  • Track outage conditions in equipment to insure timely resolution.

  • Track trouble tickets and follow-up on all potentially service affecting events

  • Ensure that any faults in the network or tickets that be under operation maintenance center responsibility are dealt with in a timely and professional manner.

  • Ensure that customers complaints are dealt within agreed SLA.

  • Utilize functional understanding of Network fundamentals.

  • Utilize Understanding of networking devices and topologies, Knowledge of wireless networking, microwave radio, Ethernet and fiber to resolve tickets and maintenance requests.

  • Ensure that all services provided to the customers are recorded on the systems and all network documentation/Inventory are maintained and updated accordingly. 

  • Ensure change control procedures are adhered prior to deploying/modifying the infrastructure. 

  • Work with other departments and colleagues to ensure effective working relationships across the organization.

  • Report any critical incidents or urgent requirements to upper management

  • Escalate issues to the appropriate level of OMC when applicable.

  • In-case of need for escalation to NOC, report the issue to team leader for analysis and further routing.

  • Development of knowledge and skills in network particularly with regard to company own architecture and platforms.


What Do You Need to Qualify?

 Education

  •    Bachelor’s degree in Software Engineering Or Communication 

  •    6 months - 1year experience in ISP or telecom maintenance.

  •    CCNA

  •    MTCNA


  Experience  

  • Take care of customer complaints and technical needs in the branch.

  • Prepare and configure clients wireless p2p links (Master & Slave)

  • Daily review for site wireless/optical fiber links Signals/Power

  • Configure Switches and VLAN arrangement.

  • Supervision the Technicians.

  • Supervision of Branch site devices.

  • Publishing daily report & feedback to Network Operation center team.

  •  Optical Fiber connections experience.

  • Wireless P2P (MikroTik, Mimosa, Ubiquiti, etc.)


Competencies:

 

• Oral Communication

• Written Communication

• Technology Application

• Team Work

• Problem Solving and Creativity

• Behavioral

• Achievement Driven

• Information seeking

• Initiative