Giga Net is actively recruiting to hire OMC Engineer in Baghdad is responsible for: -
Monitor and maintain the network through network management systems.
Responsible for repeater to Agent service provisioning.
Track outage conditions in equipment to insure timely resolution.
Track trouble tickets and follow-up on all potentially service affecting events
Ensure that any faults in the network or tickets that be under operation maintenance center responsibility are dealt with in a timely and professional manner.
Ensure that customers complaints are dealt within agreed SLA.
Utilize functional understanding of Network fundamentals.
Utilize Understanding of networking devices and topologies, Knowledge of wireless networking, microwave radio, Ethernet and fiber to resolve tickets and maintenance requests.
Ensure that all services provided to the customers are recorded on the systems and all network documentation/Inventory are maintained and updated accordingly.
Ensure change control procedures are adhered prior to deploying/modifying the infrastructure.
Work with other departments and colleagues to ensure effective working relationships across the organization.
Report any critical incidents or urgent requirements to upper management
Escalate issues to the appropriate level of OMC when applicable.
In-case of need for escalation to NOC, report the issue to team leader for analysis and further routing.
Development of knowledge and skills in network particularly with regard to company own architecture and platforms.
What Do You Need to Qualify?
Bachelor’s degree in Software Engineering Or Communication
6 months - 1year experience in ISP or telecom maintenance.
Take care of customer complaints and technical needs in the branch.
Prepare and configure clients wireless p2p links (Master & Slave)
Daily review for site wireless/optical fiber links Signals/Power
Configure Switches and VLAN arrangement.
Supervision the Technicians.
Supervision of Branch site devices.
Publishing daily report & feedback to Network Operation center team.
Optical Fiber connections experience.
Wireless P2P (MikroTik, Mimosa, Ubiquiti, etc.)
• Oral Communication
• Written Communication
• Technology Application
• Team Work
• Problem Solving and Creativity
• Achievement Driven
• Information seeking