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Tech. Support Engineer

Baghdad, Iraq

Join Our Professional Team

Odoo CMS - a big picture

 

Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Must Have

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role for more than 1 year.
  • BS degree in Information Technology, Computer Science or relevant field.

  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

  • Hands-on experience with Windows/Linux/Mac OS environments.

  • Good understanding of computer systems, mobile devices, and other tech products.

  • Ability to diagnose and troubleshoot basic technical issues

  • Familiarity with remote desktop applications and help desk software (eg. Team Viewer, Anydesk).

  • Familiarity with Monitoring systems (eg. PRTG, WhatsUp).

  • Excellent problem-solving and communication skills.

  • Ability to provide step-by-step technical help, both written and verbal.

    Nice To Have

    • Cisco Certified Network Professional (CCNP) Routing and Switching 

    • Experience in Network design 

     

What's great about the job?

  • Up to date monitoring system [PRTG]
  • Deal with a very professional Network administrator
  • Continues learning and training courses
  • CRM & ERP system for ticketing and call center system

Benefits

Healthcare, dental, vision, life insurance

(Coming Soon)

PTOs

Vacation, Sick, and paid leaves

Save on commute

Free Parking, Free transportation in partnership with Careem 

Discount Programs

Black gym discount, Zain Telecom free postpaid line, Careem promo codes. Free internet for your home

Prime Location

Al-Mansur - Amirat Street, Just against Al-Rahman Mosque.

 

Sponsored Events

achievement event, employee annual anniversary, Annual day event

 

Sport Activity

Play any sport with colleagues and the bill is covered

Eat & Drink

Free breakfast, Iraqi lunch with professional Iraqi chief