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Tech. Support Engineer

Baghdad, Iraq

Join Our Professional Team

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  Job Description

 

 

 Giga Net is actively recruiting to hire Technical Support Engineer in Baghdad is responsible for: - 

·   Support the Network/Solution Architects by monitoring, supporting, configuring, implementing, testing, and documenting network management solutions in line with the Network  .

·  Customer’s Call Request Handling .

·   Issuance of trouble tickets and SMS notifications regarding service-affecting faults to concerned personnel.

·   Make Daily reports based on network status .

· Route Cause Report of different incidents.

·  Follow up different types of work orders based on network modification .


 What Do You Need to Qualify?


Education

  •  Bachelor of Software Engineering Or Communication Engineer.

  •   CCNA, Mikrotik MTCNA, Ability to configure & troubleshoot the following devices: Mimosa, Ubnt, Mikrotik & Cisco .  

  •   Skilled in using MS Office mainly Excel & Word   

 

Experience

1 year  experience in ISP Filed

 

Competencies:

 

• Oral Communication

• Written Communication

• Technology Application

• Team Work

• Problem Solving and Creativity

• Behavioral

• Achievement Driven

• Information seeking

• Initiative