Privacy Policy

1. Information We Collect

We may collect the following types of information:


Personal Information

This may include:

  • Full name

  • Phone number
  • Email address
  • Address or service location
  • Customer account or subscription details
  • National ID or documents when required for service registration, verification, billing, legal, or regulatory purposes
  • Any information you voluntarily submit through website forms, WhatsApp, call center, email, or customer support channels

Technical Information

When you visit our website, we may collect certain technical data, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited on our website
  • Date and time of visit
  • Cookies and similar tracking technologies

Service-Related Information

As an internet service provider, we may process information related to service delivery, such as:

  • Subscription status
  • Service package
  • Installation and technical support records
  • Billing and payment status
  • Network or connection-related information necessary to operate, maintain, and improve the service

2. How We Use Your Information

We use your information for the following purposes:

  • To provide internet and related services
  • To register and manage customer subscriptions
  • To respond to your inquiries and support requests
  • To process billing, payments, renewals, and account updates
  • To improve our website, services, and customer experience
  • To communicate service updates, maintenance notices, offers, or important announcements
  • To detect, prevent, and investigate fraud, misuse, unauthorized access, or service abuse
  • To comply with applicable legal, regulatory, licensing, or governmental requirements
  • To protect the rights, safety, property, and interests of GigaNet, its customers, and the public

3. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, understand website usage, and support website functionality.

Cookies may help us:

  • Remember user preferences
  • Analyze website traffic
  • Improve page performance
  • Understand which sections of the website are most useful

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. Sharing of Information

GigaNet does not sell your personal information.

We may share information only when necessary with:

  • Authorized GigaNet employees and departments
  • Technical support providers, hosting providers, software providers, or service partners who help us operate our services
  • Payment service providers or billing partners, when applicable
  • Governmental, regulatory, judicial, or law enforcement authorities when required by applicable law, official request, license obligations, or court order
  • Professional advisers such as legal, accounting, or compliance consultants when necessary

All third parties who process information on our behalf are expected to handle it securely and only for the agreed purpose.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Access control
  • Secure systems and servers
  • Monitoring and logging
  • Internal policies and authorization procedures
  • Limiting access to information based on job need

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep personal information only for as long as necessary to provide services, manage customer accounts, comply with legal or regulatory obligations, resolve disputes, prevent fraud, and maintain business records.

When information is no longer needed, we will delete, anonymize, or securely archive it where appropriate.

7. Your Rights and Choices

Subject to applicable laws, regulations, and company procedures, you may contact us to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Update of your contact details
  • Deletion of information where legally and technically possible
  • Clarification about how your information is used

Some information may need to be retained for legal, regulatory, billing, security, or service continuity reasons.

8. Marketing Communications

We may send you service notifications, offers, or announcements through SMS, email, WhatsApp, phone calls, or other official channels.

You may request to stop receiving marketing communications. However, we may still send important service-related messages, such as maintenance notices, billing reminders, security alerts, or account-related updates.

9. Links to Other Websites

Our website may contain links to external websites or third-party services. GigaNet is not responsible for the privacy practices, content, or security of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Children’s Privacy

Our services and website are not intended to collect personal information from children without appropriate parental or guardian consent.

If we become aware that we have collected personal information from a child without proper authorization, we will take reasonable steps to delete or restrict such information where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, operational practices, or security standards.

Any updated version will be published on this page with a new “Last updated” date.

12. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us through:

GigaNet

Email: info@giganet.iq 

Customer Support:+964 773 2515 666

 Address: Baghdad - Mansur - Amirat st.

 

سياسة الخصوصية

تحترم جيجانت خصوصية مستخدميها وزبائنها، وتلتزم بحماية المعلومات الشخصية التي يتم جمعها من خلال الموقع الإلكتروني أو قنوات خدمة الزبائن أو نماذج الاشتراك أو أي قناة رسمية أخرى.

توضح هذه السياسة كيفية جمع واستخدام وحفظ وحماية البيانات، والجهات التي قد تتم مشاركة البيانات معها عند الحاجة القانونية أو التشغيلية.